Who this is for
For software publishers and technical teams responsible for repeated file downloads across several markets, particularly around a release or rising download demand.
When to act
Customers report failed downloads, a release deadline is approaching, or your delivery costs no longer match usage. Bring evidence of the problem so the next step addresses a real need.
Review your delivery requirements
Discuss the files, user locations, demand pattern and current delivery setup. Where supported, assess whether serving copies from suitable locations can reduce repeated requests to the original file server. The nearest location will not always perform best.
Outputs to discuss
- A delivery baseline: a record of how the current setup performs.
- A comparison within an agreed scope.
- A breakdown of expected charges.
- A recommendation on whether and how to roll out a change.
Confirm feasibility and scope before purchase. These proposed outputs are a starting point for discussion, with any test and production service agreed separately.
How success is checked
Compare representative files and user locations. Agree measures such as successful download rate, completion time, demand on the original server and total delivery cost. Document the test conditions. Improvements need to be measured.
What to agree before purchase
Agree supported files and locations, storage and data-transfer charges, included capacity, charges above that capacity, setup fees, support, contract term and exit arrangements. A test proposal and production-service terms are separate decisions.
Technical review
Access, design and change checks
Confirm the original file source, access controls, encrypted connections, file versions, removal of outdated copies, logs and access to measurements.
Support for resumed downloads, private files and temporary download links must be confirmed against documented capabilities before agreement. Bring these as requirements rather than assume they are included.
Common questions
Will it be cheaper than our current service?
That needs a comparison using your actual demand, file sizes, user locations and all applicable charges. A lower total cost is not guaranteed.
Can you deliver private or licensed files?
Access and licensing requirements must be reviewed before suitability is confirmed. Describe the controls your files need when discussing the scope.